Operational management of MailControl is delivered from BlackSpider?s Network Operation Centres based in Reading and Heathrow, providing 24x7 protection.
BlackSpider Technologies has designed its service delivery processes based on industry best practice using guidelines laid down in the IT Infrastructure Library (ITIL) framework. Adoption of this framework enables BlackSpider to deliver the highest possible standards of service delivery to you.
Trained engineers staff the operations centres. They are highly skilled in Internet security and messaging technologies and continuously manage the MailControl service to ensure service level targets are achieved.
In addition the engineers spend time engaged with the "Black Hat" hacking community, monitoring various web sites and news groups looking for new exploits or virus techniques. Their expertise and skill combined with MailControl technology ensures you are protected from the evolving threats posed by Internet email.